Blacknut Cloud Gaming
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  • Getting started
    • Getting started with Blacknut
    • What games can I play with my Blacknut subscription?
    • Do I need to download the games?
    • How are my game sessions saved?
    • Are there parental control?
    • Does Blacknut support multiplayer mode?
    • Is Blacknut available on iOS and iPadOS devices?
  • Technical assistance
    • How to connect a Xbox Bluetooth controller?
    • Install Blacknut on Android TV
    • Connection & Network
    • Using an antivirus or firewall with Blacknut
    • Can I use a VPN with Blacknut?
  • Account management
    • Reset your password
    • How do I change my email and/or password?
    • Cancel my Blacknut subscription
    • What to do if your payment was not accepted?
    • Update your payment information

Is your antivirus or firewall blocking Blacknut?

If you have antivirus software or a firewall installed on your computer, it may prevent Blacknut from running normally.

Sometimes, and especially when running Blacknut for the first time, your antivirus or firewall might stop Blacknut from running and show a warning message. If this happens, select the option (in the warning window or in the antivirus settings) that enables Blacknut to run.

In other cases, your antivirus or firewall may stop the Blacknut app from being executed or prevent it from launching a game. Just like with the last example, you should go into your antivirus or firewall settings to find the option that lets you run Blacknut.

If the games aren’t launching once you have installed Blacknut, or they are launching and you just get a black screen, check your antivirus or firewall settings and make sure that Blacknut isn’t on the list of blocked programmes.

The links below can help you find a solution to problems with some of the most common antivirus software, and let you get Blacknut up and running:

Norton 
AVG
Windows Defender (Windows antivirus/firewall)
Bit Defender
Mcafee Firewall

Have other questions?
Contact our support for assistance.

Start your
Cloud Gaming experience now

  • Unlimited access to more than 400 games
  • Create up to 5 separate accounts
  • Parental controls
  • No ads or in-game purchases
  • New games added every week
  • Start playing on one device, and pick it up again later on another
  • We protect your personal data
  • Compatible with Xbox One Bluetooth wireless controllers
  • 🎁 50% off for 3 months
    with the discount code: WELCOME3M21


    Then $15.99/month without commitment.
    Create your account

    Discover Cloud Gaming. Blacknut is the first streaming games platform for the whole family. Explore a catalogue of more than 400 games from your computer, mobile, or Smart TV.

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