Blacknut Cloud Gaming
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  • Getting started
    • Getting started with Blacknut
    • What games can I play with my Blacknut subscription?
    • Do I need to download the games?
    • How are my game sessions saved?
    • Are there parental control?
    • Does Blacknut support multiplayer mode?
    • Is Blacknut available on iOS and iPadOS devices?
  • Technical assistance
    • How to connect a Xbox Bluetooth controller?
    • Install Blacknut on Android TV
    • Connection & Network
    • Using an antivirus or firewall with Blacknut
    • Can I use a VPN with Blacknut?
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    • Reset your password
    • How do I change my email and/or password?
    • Cancel my Blacknut subscription
    • What to do if your payment was not accepted?
    • Update your payment information

Trouble paying for your Blacknut subscription

Insufficient funds
This error occurs when your credit or debit card does not have enough available balance to pay your bill.

In this case:

  • Check the balance of your account. Sometimes, unexpected spending can leave you with less money than usual.
  • Contact your bank to find a solution.
  • If your bank cannot find any problems, try a different payment method.

Incorrect/obsolete information
This happens when the payment information you provided (CVV, address, card number, etc.) does not match the card you used to pay, or when your card has expired.

In this case:

  • Check your payment details in My Account and make any necessary updates.
  • Contact your bank for additional support and check whether a new card has been issued.

Payment refused
Blacknut rarely refuses payments and your bank can tell Blacknut why a payment was refused.
If your bank has refused the payment:

  • Contact your bank to find out why the payment failed. Your bank can help you solve the problem.
  • Try another payment method (apart from SEPA transfers).
  • If a payment issue goes unresolved, your account will be suspended after 6 days, and your data deleted after 15 days.

If you haven’t found a solution here, get in touch to see if we can help!

Have other questions?
Contact our support for assistance.

Start your
Cloud Gaming experience now

  • Unlimited access to more than 400 games
  • Create up to 5 separate accounts
  • Parental controls
  • No ads or in-game purchases
  • New games added every week
  • Start playing on one device, and pick it up again later on another
  • We protect your personal data
  • Compatible with Xbox One Bluetooth wireless controllers
  • 🎁 50% off for 3 months
    with the discount code: WELCOME3M21


    Then $15.99/month without commitment.
    Create your account

    Discover Cloud Gaming. Blacknut is the first streaming games platform for the whole family. Explore a catalogue of more than 400 games from your computer, mobile, or Smart TV.

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